As we approach the shortest day of the year, people’s spirits are lightened by spending time with friends and family. Usually, this involves warm interior settings, copious quantities of food, and catching up with friends, colleagues, and associates you’ve seen far too little of in recent months.
Picture this: a situation where a company was implementing an order management system and the implementation team didn’t bother getting feedback from the sales people (who entered the orders) or the shippers (the people who finalized the orders). There is a problem here. As good as the system was, key stakeholders had not been engaged, didn’t cooperate like they could have, and the company eventually scrapped the system in lieu of something more expensive and probably less effective. There simply was no buy in.
Judy Puritt, Communications Lead at Askari Solutions, points to Cicero as an early advocate of plain language. Deliver your message clearly and concisely; do not embellish it unnecessarily. Use familiar language and avoid jargon. Follow these guidelines and you should be able to produce documents people can actually use.
NEW Using a housebuilding analogy, Jason Berry, Developer/Analyst for Askari Solutions, outlines the role of an IM specialist as considering the specific homeowner needs. Once you know the purpose of the house, you can build it. The IM specialist must investigate the living, day-to-day needs of the family or business, and ensure those needs are built into the plans. Is it a couple? Is it a family? Do they have specific hobbies that require architectural consideration (playing pool)? Once these needs are met, the IT specialist is needed to build a sturdy, up-to-code, resilient architecture.
Most sports have some form of All Star game where the best of the best get to compete with and against each other. Over the years, however, fans have become less and less interested in these events. No one denies that the players aren’t the very best at their respective positions and sports, and yet the games are, frankly, boring. Essentially, although each player knows exactly what to do, they don’t know how to do it together. HOW you do it, is often as relevant to the outcome as WHAT you do.